Making it simpler for healthcare providers to receive and renew their AHA certifications
Context Purple, Rock, Scissors - Client Project
Timeline 4 month, May to August 2016
Client Florida Hospital
Team Melissa Dimayuga, Matt Eagle, Dean Wagman
Feeling the Pain of Bad Information Architecture
Florida Hospital Training Center (FHTC) administers courses for local healthcare providers to receive and renew certifications required to do their job. Their website serves as a portal for students to enroll in these courses, and for FHTC administrators to coordinate each session. However their current system was as a quick fix add-on to an existing Drupal Site - leading to confusing and painstaking experience for students and admins alike. So they came to our team to help streamline their workflow and website experience.
How might we streamline the AHA certification experience for FHTC's students, instructors, and administrators?
A Customized Web Portal for a Consistent Enrollment and Class Management
Through contextual inquiry methods to understand users workflows and a heuristic evaluation on their current Drupal solution, we identified an opportunity to drastically improve the experiences of both administrators through better Information Architecture and creating simple screen flows to accomplish user's goals.
The new system features three main sections outlined below.
KEY FEATURE 3 —
Admin Class Management
In efforts to get ride of 'spreadsheet management', the portal had an admin side where FHTC administrators and instructors could add new class sessions, easily modify class content, and manage individual session enrollments to give real-time updates to student certifications.
Full Process Case Study - Coming Soon!
This case study for the project is still in progress!
In the meantime, check out the process sneak peek!